Streamlining call automation
Automating call attempts was so complex and obscure that it became a top customer frustration. My role was to improve the clarity of the experience so businesses could engage more efficiently with their customers.
Software-As-A-Service • Customer Experience
M&A Analytics for Financial Advisors
Dealigence is a data portal that enables Financial Advisors to access comprehensive information about Mergers and Acquisitions. My role was to improve the early version before launch so Financial Advisors can work with data more autonomously.
Internal tool • Data Analytics
Cellar Management For Wine Amateurs
For 20 years, my father-in-law maintained a spreadsheet to manage his wine collection. I designed Vinomio from the ground up to reduce the friction so wine amateurs spend more time enjoying and less managing.
Mobile Design • Wine collection management
Licensing Maps For Food Entrepreneurs
There is a plethora of licences that a food entrepreneur may need to start a business in Chicago. Along with other designers, I looked for ways to guide entrepreneurs through the complex process.